1. In the past three to four decades, many management theorists, and writers have made remarkable contribution in the study of management. By studying the various approaches to management analysis, we can understand the concept of management and have a better understanding of managerial functions. Which approach to management emphasizes managing people by understanding their individual psychological needs?
(a) Empirical Approach
(b) Decision Theory Approach
(c) Management Science Approach
(d) Interpersonal Behavior Approach
(e) Contingency Approach.
2. The fact that 70-80 percent of a manager’s time is taken up by his interactions with others, highlights the need for effective communication for successful management. Which of the following strategies is not likely to improve communication effectiveness?
(a) Avoiding non-verbal cues
(b) Using simple, unambiguous language
(c) Using active listening techniques
(d) Using appropriate and consistent nonverbal cues
(e) Using the feedback loop in the communication process.
3. Information that originates outside the organization is known as external information. Which of the following is/are example(s) of external information in an organization?
(a) Daily receipts and expenditures
(b) Salesperson Quotas
(c) Descriptions of customer satisfaction with products and services
(d) Quantity of an item in hand or in inventory
(e) Cost and selling price of the company’s item.
4. In which of Likert’s four systems of leadership, managers do not have complete confidence and trust in subordinates but nevertheless, solicit advice from subordinates while retaining the right to make final decision?
(a) Participative leadership style
(b) Benevolent-authoritative leadership style
(c) Consultative leadership style
(d) Exploitative-authoritative leadership style
(e) Trait theory of leadership style.
5. Behaviorally Anchored Rating Scales (BARS) is a sophisticated performance rating method. Which of the following is not true with regard to BARS?
(a) BARS minimizes subjective interpretation inherent in graphic rating scales
(b) BARS makes use of ‘anchors’ (common reference points of performance)
(c) BARS concentrates on job-specific behaviours and hence is highly meaningful
(d) BARS is a simple and cost-effective rating method
(e) BARS can be applied in organizations where a large number of people perform similar jobs.
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